Given the quickly changing environment we live in, our team has agreed to a 2 hour cancellation policy.

You can manage or cancel your appointment up to 2 hours prior to your appointment online.

Any changes within 2 hours will be charged the full treatment value.

All personal information gathered by AcuBalance during the provision of services’ will remain confidential and secure except where: 

• It is subpoenaed by a court, or 
• Failure to disclose the information would place you or another person at serious and imminent risk; or 
• Your prior approval has been obtained to 
• provide a written report to another professional or agency, e.g., GP or a lawyer; or 
• discuss the material with another person, e.g., a parent or employer; 
• Or if disclosure is otherwise required or authorised by law.    

Our therapists are highly trained to provide you with quality care.

It is important to be aware that the therapists at AcuBalance are NOT general practitioners and whilst have adequate training, qualifications and knowledge as a therapist, no therapists at AcuBalance can diagnose or treat a specific illness or practice general medicine. 

Benefits and risks: Therapists in this practice will discuss your condition and options for treatment with you so that you are appropriately informed and can make decisions relating to treatment.

You may choose to consent or refuse any form of treatment for any reason including religious or personal grounds.

Once you have given consent, you may withdraw that consent at any time, by clearly talking with your therapist.

You have the right to see the therapist of your choice.

Therapists have the right to refuse to provide a service where there are reasonable and non-discriminatory reasons for doing so.  

Questions of a personal nature: Your therapist may ask personal questions relating to your injury and how your injury impacts on your ‘activities of daily living’.

The more information you provide, the more likely it is that the therapist can provide an effective treatment.

It is your choice as to what information you choose to provide.

If you feel uncomfortable with a particular question or group of questions, please let the therapist know and they will cease. 

Physical contact: During the examination, assessment and treatment it may be necessary for your therapist to make physical contact.

Your therapist will ask your permission before making physical contact in any way.

Wherever possible, contact will be made using a towel or other forms of screening.

Physical contact requires your express consent.

You may withdraw consent at any time at which point, all physical contact will cease immediately.

Please inform your therapist if you feel uncomfortable at any time. 

In order to provide extended operating hours, the owner contracts services to other therapists listed on the website.

The AcuBalance team of therapists are qualified, insured and registered with the Australian government (AHPRA).

The therapists have been carefully selected as a results of their competence, skill set and knowledge base.

As practitioners are self employed and contract their skills to AcuBalance, the owner generally does not provide guidance in the treatment sessions.

Your sessions are private and the owner respectfully refrains from seeking further information about each session from practitioners.

However, reception may send a general follow up message to check in with you. Additionally, if requested, the owner is available to provide a second opinion.

The owner welcomes any feedback.

Our goal is to ensure you have received a great consistent service every time you attend AcuBalance.

Our qualified & vaccinated staff can assist you with the most recent requirements,

• Arrive at your appointment time
• Wear a mask into the clinic if you have symptoms
• Do not attend if the advice to you has been to isolate
• Do not attend if you have any of the COVID symptoms or suspect you might be positive.